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Organisational Structure
 Updated: Thursday, 30/07/2020   Print this page 


Organisation Structure

WAF has five (5) Strategic Business Units (SBU’s) or departments. Executive Office SBU is headed directly by the Chief Executive Officer (CEO); Operations and Special Projects SBU’s, each headed by a General Manager are overseen by the Chief Operating Officer (COO); Finance SBU is led by the Chief Finance Officer and Customer Services SBU is managed by a General Manager.

1. Executive Office - responsible for driving WAF to achieve the corporate vision and is headed by the Chief Executive Officer.

Supporting units in this SBU consist of: 

  • Internal Audit Unit
  • Legal and Complience Unit
  • Security and Special Investigations Unit
  • Corporate Communications Unit
  • Human Resources Unit
  • Institutional Reform Unit

2. Operations - responsible for the monitoring, maintenance and operations of WAF’s resources and assets. Within the SBU there are other sub-units tasked with ensuring that WAF utilizes its assets effectively and efficiently:

  • Water Assets – network distribution system, intakes, reservoirs, treatment plants
  • Wastewater  Management Unit
  • Technical Services Unit
  • GIS Unit
  • Rural and Outer Island Water Schemes Unit

3. Special Projects Unit - responsible for the implementation of all major and minor projects that is funded by the Fijian Government and donors such as the Asian Development Bank. 

  • Capital Work Projects
  • ADB Funded Projects 

4. Corporate and Commercial Services/Finance – looks after the overall financial aspects of all WAF business operations. The sub-units are designed with specific roles that encompass financial reporting standards that the Chief Finance Officer is tasked to oversee:

  • Financial Accounting Team
  • Management Accounting Team
  • Revenue Accounting Team
  • Project Accounting Team
  • Fleet Management Team
  • Procurement Unit
  • Information Communication Technology (ICT) Unit 
  • Strategic Planning Unit 

5. Customer Services - communicates and interacts with all our valued commercial and residential customers in the three regions (Central/Eastern, Western, Northern) about our services. It looks after strategic relations and communications, billing, debt management and compliance. The key aim is the delivery of effective customer services 24/7, at least cost.  The continuous identification and implementation of improvements is mandatory. Supporting units within this SBU are:

  • Customer Accounts Unit
  • Billing Unit
  • Call Centre – 24/7 operation
  • Liquid Tradewaste and Enviroment Management.
  • National Water Quality Laboratory (NWQL)
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Bill Info Card

A card specially designed for WAF's valued customers to easily access their account details with just one swipe with any of our authorized agents such as MH, Post Fiji, etc. By scanning, you will not only get your account balance, but its due date as well.

In addition, the card will consist of sufficient customer details such as customer name and address, account number, meter number and customer TIN number.

So no need to wait for your quarterly bill delivery. Simply swipe your card, get your balance, make payments straight away and enjoy 24/7 water supply.

If you are interested to receive our new product free of charge, please fill in the registration form.

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