Organisation Structure

WAF has five (5) Strategic Business Units (SBU’s) or departments. Executive Office SBU is headed directly by the Chief Executive Officer (CEO); Operations and Special Projects SBU’s, each headed by a General Manager are overseen by the Chief Operating Officer (COO); Finance SBU is led by the Chief Finance Officer and Customer Services SBU is managed by a General Manager.

1. Executive Office - responsible for driving WAF to achieve the corporate vision and is headed by the Chief Executive Officer.

Supporting units in this SBU consist of: 

• Internal Audit Unit
• Legal and Complience Unit
• Security and Special Investigations Unit
• Corporate Communications Unit
• Human Resources Unit
• Institutional Reform Unit

2. Operations - responsible for the monitoring, maintenance and operations of WAF’s resources and assets. Within the SBU there are other sub-units tasked with ensuring that WAF utilizes its assets effectively and efficiently:

• Water Assets – network distribution system, intakes, reservoirs, treatment plants
• Wastewater  Management Unit
• Technical Services Unit
• GIS Unit
• Rural and Outer Island Water Schemes Unit

3. Special Projects Unit - responsible for the implementation of all major and minor projects that is funded by the Fijian Government and donors such as the Asian Development Bank. 

• Capital Work Projects
• ADB Funded Projects 

4. Corporate and Commercial Services/Finance – looks after the overall financial aspects of all WAF business operations. The sub-units are designed with specific roles that encompass financial reporting standards that the Chief Finance Officer is tasked to oversee:

• Financial Accounting Team
• Management Accounting Team
• Revenue Accounting Team
• Project Accounting Team
• Fleet Management Team
• Procurement Unit
• Information Communication Technology (ICT) Unit 
• Strategic Planning Unit 

5. Customer Services - communicates and interacts with all our valued commercial and residential customers in the three regions (Central/Eastern, Western, Northern) about our services. It looks after strategic relations and communications, billing, debt management and compliance. The key aim is the delivery of effective customer services 24/7, at least cost.  The continuous identification and implementation of improvements is mandatory. Supporting units within this SBU are:

• Customer Accounts Unit
• Billing Unit
• Call Centre – 24/7 operation
• Liquid Tradewaste and Enviroment Management.
• National Water Quality Laboratory (NWQL)