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Report a fault. Call 334 6777 or 5777 (Vodafone, Inkk & Digicel users)
 Created on: Friday, 08/05/2020   Print this page 

Water Authority of Fiji (WAF) customers living in parts of Tavua are currently experiencing low water pressure to intermittent supply due to blockages and severe flooding at the Nasivi raw water intake pump station, this has resulted in no raw water supply to Vatukoula Water Treatment Plant.

Affected Areas Include:

  • Tavua Town
  • Malele
  • Garampani
  • Matanagata
  • Balata
  • Korovou
  • Mataniwai
  • Rabulu
  • Vanuakula
  • Nabuna
  • Yasiyasi to Tagitaagi
  • Vatukoula to Tavua Town

WAF ground teams are on standby to clean the clogged intake pumps at Nasivi once flooded water levels recede, weather permitting.

The Authority is kindly advising its customers residing in the areas above to use water wisely for their immediate needs during this temporary disruption period.

Water Carting trucks are on standby to service the affected areas during the temporary disruption period.  WAF urges customers to conserve and always store sufficient amounts of water to last them for at least two to three days in their homes at all times. 

WAF also encourages customers to invest in storage containers or water tanks connected to the water system for storage and backup supply during any unplanned disruption that may arise due to emergency works or natural disasters.

We sincerely apologize for any inconvenience caused and we seek your understanding and patience until such time supplies normalize.

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email contact@waf.com.fj

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Bill Info Card

A card specially designed for WAF's valued customers to easily access their account details with just one swipe with any of our authorized agents such as MH, Post Fiji, etc. By scanning, you will not only get your account balance, but its due date as well.

In addition, the card will consist of sufficient customer details such as customer name and address, account number, meter number and customer TIN number.

So no need to wait for your quarterly bill delivery. Simply swipe your card, get your balance, make payments straight away and enjoy 24/7 water supply.

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