History of Water Authority of Fiji
Water Authority of Fiji (WAF or Water Authority) is a new Commercial Statutory Authority (CSA). It was established by the Government of Fiji to provide efficient and effective water and wastewater services in an environmentally sound and sustainable manner. The WAF Promulgation 2007 was effected for this purpose.
The Government of Fiji started reforming the Water and Sewerage Department in 2009. The objective of this reform was to enhance the sustainable delivery of water and sewerage services to appropriate levels of service. The reform aimed at strengthening the then Water and Sewerage Department (WSD) before establishing the Water Authority of Fiji, which is dedicated to the delivery of water supply and sewerage services, autonomous and be able to mobilise the necessary resources to meet the demand, effectively and efficiently at required quality standards.
From January, 1, 2010, WAF officially took over responsibilities, functions and operations previously carried out by WSD. The Water Authority of Fiji operate as a CSA.
The first two years of operations are key to establishing the most effective culture and mix of people, processes, procedures, governance, equipment, policies and monitoring and reporting. 2013 will be WAF’s fourth year of operations.
WAF is responsible for providing access to quality drinking water and waste water services to over 144,000 residential and non-residential metered customers reaching over 700,000 people nationwide.
Our area of operation covers 18,274 square kilometers with a water and wastewater network of more than 1,200 kilometers of pipes.
We supply about 110,000 mega litres of treated water annually to homes and businesses nationwide.
Our Vision Statement - The effective and efficient delivery of quality drinking water and wastewater services in accordance with the World Health Organisation (WHO) guidelines.
Our Mission Statement - The Water Authority of Fiji is committed to operating as an independent, efficient, effective and financially viable water supply and waste water service provider delivering agreed levels of service to the people of Fiji.
Our Values - The values that are key to the Water Authority of Fiji’s culture are:
- Customer Service focus
- Individual attitude to do the right job, do it once, and do it right
- Continuous improvements
- Individual accountability
- Team Work
WAF has five (5) Strategic Business Units (SBU’s) or departments. Corporate Office SBU is headed directly by the Chief Executive Officer (CEO); Production and Projects SBU’s, each headed by a General Manager are overseen by the Chief Operating Officer (COO); Finance SBU is led by the Chief Finance Officer and Customer Services SBU is managed by a General Manager.
1. Corporate - responsible for driving WAF to achieve the corporate vision and is headed by the Chief Executive Officer. Supporting units in this SBU consist of:
Information Communication Technology (ICT) Unit
Fraud Risk Management Unit
Human Resources Unit
Corporate Communications Unit
Strategic Planning Unit
Rural and Outer Island Water Schemes Unit
2. Production - responsible for the monitoring, maintenance and operations of WAF’s resources and assets. Within the SBU there are other sub-units tasked with ensuring that WAF utilizes its assets effectively and efficiently:
• Water Assets – network distribution system, intakes, reservoirs, treatment plants
• Waste Water Unit
• Environment Unit
• National Water Quality Laboratory (NWQL)
• Water Loss Unit
• Technical Services Unit
• GIS Unit
3. Project Management Unit - responsible for the implementation of all major and minor projects that is funded by the Government of Fiji and donors such as the Asian Development Bank. The four sections under the Project Management Unit are:
Capital Work Projects
ADB Funded Projects
Flood Recovery Projects
Land Management Unit
4. Finance – looks after the overall financial aspects of all WAF business operations. The sub-units are designed with specific roles that encompass financial reporting standards that the Chief Finance Officer is tasked to oversee:
Financial Accounting Team
Management Accounting Team
Revenue Accounting Team
Project Accounting Team
Fleet Management Team
5. Customer Services - communicates and interacts with all our valued commercial and residential customers in the three regions (Central/Eastern, Western, Northern) about our services. It looks after strategic relations and communications, billing, debt management and compliance. The key aim is the delivery of effective customer services 24/7, at least cost. The continuous identification and implementation of improvements is mandatory. Supporting units within this SBU are:
Customer Accounts Unit
Call Centre – 24/7 operation