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WAFFY
Frequently Asked Questions
 Updated: Wednesday, 19/11/2014   Print this page 

1. How much water do I use?


WAF: The amount of water we use varies from household to household.
The average daily water consumption for a household of 4 people is about 400 litres per day.
In addition, an average of 150 litres of water per person is used every day in the workplace, industry, shops, fire fighting and community uses (such as watering of public parks and gardens).

2.How can I report a leakage or burst main?


WAF:If you see a leak or burst, don't assume we know about it - please let us know so we can get on with fixing it.
If the leak is coming from inside your property, it may be your responsibility to fix it.
If the leak is outside your property, but still on your land, we can help you fix it.
If the leak is not clean water, for example, a sewer blockage or flooding, please call us on 3346777 or 5777 (Vodafone & Inkk Users) so we can help you as soon as we can.
Call our 24 hour National Call Centre on 3346777 or 5777 (Vodafone & Inkk Users), email us at contact@waf.com.fj or lodge your complain via our website.

Facebook:
You can also report leaks and bursts to us via facebook.

3. What are some ways I can pay for my water bill?


WAF:Aside from visiting any WAF office, you can also pay your bill online through Internet banking with BSP, Westpac and ANZ Bank and through Vodafone M-PAISA, Digicel Mobile Money, MH’s supermarkets and Post Offices.

4. Can we get our water bill reminder and Public Notices from WAF on our mobile phone?

WAF:Yes, you can register your mobile number with WAF and notices as well as bill reminder will be sent to you.

5.What is an illegal connection?

It is when a customer tampers with our main service line. Under the Water Authority of Fiji Promulgation 2007, it is an offence to tamper with our water system.Those found guilty making illegal connection can be fined up to $1,000,000.00 (1 million dollar) and a prison term of up to 10 years.

6.What is the application fee for a new water connection?

WAF:$21.95-domestic customers, $101.00- commercial customers.

7.What do I do if I have not been receiving my water bills on time?


WAF:You can enquire about your billing details via our website or by simply calling our National Call Centre on 3346777 or 5777 (Vodafone & Inkk Users) for clarification purposes.

You are required to fill a change of address form with a copy of your TIN letter and Photo ID attached to our office to update your details.

8. I haven't found the answer to my question, what do I do now?


WAF:You can contact our National Call Centre on (679) 3346777, 5777 (Vodafone & Inkk Users), email us:contact@waf.com.fj or simply visit any of our Customer Services Centre nearest for clarification regarding any of our services.

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Bill Info Card

A card specially designed for WAF's valued customers to easily access their account details with just one swipe with any of our authorized agents such as MH, Post Fiji, etc. By scanning, you will not only get your account balance, but its due date as well.

In addition, the card will consist of sufficient customer details such as customer name and address, account number, meter number and customer TIN number.

So no need to wait for your quarterly bill delivery. Simply swipe your card, get your balance, make payments straight away and enjoy 24/7 water supply.

If you are interested to receive our new product free of charge, please fill in the registration form.


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