Who we are
The Water Authority of Fiji’s Customer Services Department communicate and interact with all our valued customers about our services. It looks after strategic relations and communication, billing, debt management and compliance.
As a means to ensure and maintain a quality level of service to our customers throughout the region, the Water Authority of Fiji operates a 24/7 Call Centre from our head office located at Manohan Building, Nasinu.
Meet Our Executive Support Team
Meet our WAF National Call Centre Team
Front Row Sitting: Rosa Motufaga (Supevisor), Mereani Dimafi, Togatea Lauwai, Salochna Goundan
2nd Row Standing: Vasenai Raibevu, John Manu, Seini Buatavatava, Mere Rokotuni, Setefano Lasei, Lydia Vakaloloma
Back Row Standing: Kaminieli Baleikorocau, Melania Rokowailoa, Sevuloni Nasalasala, Shoba Shivanglee, Serupepeli Qereqeretabua, Ratu Waisea Tagive
The Customer Care unit addresses customer complaints and ensures that customer grievances are resolved amicably. It ensures that reconnections are carried out within 24 hours, there’s reduction in customer arrears, resolve complaints within 72 hours and encloses customer complaints on the Gentrack System.
Meet our Customer Care Team
The Customer Accounts Team is responsible for ensuring accurate and timely billing of all our metered customers connected to our water and sewerage network through efficient meter reading services and effectively resolving billing disputes.
Meet Our Customer Accounts Team (Enforcement and Billing-Central)
Standing: (Left-Right)-Vani Murusiga (CSR), Verenika Rokowaqa (CSR), Asena Lewaviliyasi (CSR), Jesicca Nair (CSR), Tirisa Domonakibau (CSR)
Standing Second Row: Patilia Vuli (CSR),Joana Ranadi (CSR), Unaisi Pomani(CSR), Alivereti Bani (CSR)
Sitting: (Left-Right) Vilisite Qera (SCSR), Anjaylene Prasad (Team Leader Customer Accounts), Eka Kacisau (Accounts Officer Central Eastern)
Meet Our Liquid Trade Waste Unit
Standing from left :Project Lab Technician LTW - Jotishma Kumar, Service Technician West - Bulou Vuta, Service Technician West - Mereyani Taoba,Trade Assistant LTW - Camari Kuruwale,Service Technician Central - Lusiana Naivalurua,Service Technician North - Leony Mar, Project Lab Technician LTW - Sera Tinani Sokula
Sitting from Left :Technical Officer West - Sanita Ratu,Team Leader LTW - Komal Devi, Technical Officer North - Atelaite Ledua, Service Technician Central - Melania Lomani
Meet Our Meter Readers
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A card specially designed for WAF's valued customers to easily access their account details with just one swipe with any of our authorized agents such as MH, Post Fiji, etc. By scanning, you will not only get your account balance, but its due date as well.
In addition, the card will consist of sufficient customer details such as customer name and address, account number, meter number and customer TIN number.
So no need to wait for your quarterly bill delivery. Simply swipe your card, get your balance, make payments straight away and enjoy 24/7 water supply.
If you are interested to receive our new product free of charge, please fill in the registration form.