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Customer Service
 Updated: Wednesday, 20/05/2020   Print this page 

The Water Authority of Fiji’s Customer Services Unit communicate and interact with all our valued customers about our services. It looks after strategic relations and communication, billing, debt management and compliance.

The Customer Services Unit is headed by the General Manager Customer Services, Mr Sekove Uluinayau who in turn reports to the Chief Executive Officer.

Sekove Uluinayau
General Manager Customer Services 

The key aim is the delivery of effective customers services 24/7, at least cost. The continuous identification and implementation of improvements is mandatory.

In addition, Customer Services will meet the following objectives:

Key Result Indicators

  • Timely Resolution of complaints
  • Identifying Illegal Connections - commercial (minimum)
  • Metering Illegal Connections
  • Identify cost reducing processes (based on assigned budget)
  • Informing CEO of value of Non-Revenue Water (as identified under illegal connections)
  • Customer Satisfaction Survey Results (minimum of those surveyed)
  • Call Centre Service Level (minimum)
  • Service Request Completion after
  • Customers Payment
  • Revenue Receipted (minimum)
  • Current Accounts Payment Rate (minimum)
  • Reduction of Total Arrears
  • Community Relationship Building
  • Customer Education and Awareness
  • Programme
  • Community Work Undertaken
  • Risks and issues

As a means to ensure and maintain a quality level of service to our customers throughout the region, the Water Authority of Fiji operates a 24/7 Call Centre from our head office located at Manohan Building, corner of Wainivula Road, Nasinu.

Customers can speak to WAF customer representatives on 3346777 or 5777 for Vodafone, Digicel and Inkk users.

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Bill Info Card

A card specially designed for WAF's valued customers to easily access their account details with just one swipe with any of our authorized agents such as MH, Post Fiji, etc. By scanning, you will not only get your account balance, but its due date as well.

In addition, the card will consist of sufficient customer details such as customer name and address, account number, meter number and customer TIN number.

So no need to wait for your quarterly bill delivery. Simply swipe your card, get your balance, make payments straight away and enjoy 24/7 water supply.

If you are interested to receive our new product free of charge, please fill in the registration form.

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