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Customer Service
The Water Authority of Fiji’s Customer Services Unit communicate and interact with all our valued customers about our services. It looks after strategic relations and communication, billing, debt management and compliance. The Customer Services Unit is headed by the General Manager Customer Services, Mr Sekove Uluinayau who in turn reports to the Chief Executive Officer.
The key aim is the delivery of effective customers services 24/7, at least cost. The continuous identification and implementation of improvements is mandatory.
In addition, Customer Services will meet the following objectives:
As a means to ensure and maintain a quality level of service to our customers throughout the region, the Water Authority of Fiji operates a 24/7 Call Centre from our head office located at Manohan Building, corner of Wainivula Road, Nasinu. |